Friday update: Giving Days and #GivingTuesday

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Brian Gawor

Vice President for Research at Ruffalo Noel Levitz
Brian Gawor, CFRE, is a former annual fund and major gift professional who now focuses on research and benchmarking to drive fundraising strategy. He is also a doctoral student studying higher education giving.
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Here are some great stories about Giving Tuesday and recent giving days, and a webinar about our groundbreaking Giving Day Index.

From around the web:

Spotlight: Watch this Giving Day Success Webinar

If you’re reading about all the recent giving day success and want to get your program in the game, check out this webinar which reviews over $30M in giving day results to explore best practices. And drop us a line to help take your Giving Day to the next level with RNL Giving Days powered by the ScaleFunder platform.

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New survey: Global donors want fundraising personalization

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Brian Gawor

Vice President for Research at Ruffalo Noel Levitz
Brian Gawor, CFRE, is a former annual fund and major gift professional who now focuses on research and benchmarking to drive fundraising strategy. He is also a doctoral student studying higher education giving.
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Accenture, the global consulting giant, recently released the 2017 Non-Profit Public Citizen’s survey. Speaking with donors across six nations, the company confirmed some things we’ve been talking about here at RNL, especially regarding fundraising personalization:

“What do people want from their nonprofits? We asked people across six countries: Australia, France, Germany, Singapore, UK, and USA. Specifically constituents told us that they are open to nonprofit innovation, think that nonprofits can do more digitally, and most importantly that they are willing to give MORE for increased personalization.”

Six in ten respondents think that nonprofits should use more digital technology. Less than half are satisfied with the fundraising personalization they are receiving from causes they support.

You can check out the survey overview here.

Fundraising personalization study

From Accenture’s 2017 study.

Digital expert Caryn Stein from RNL recently gave a webinar on how fundraising personalization is the key to engaging 21st century donors. You can view a recording here:

If you’re ready to take your fundraising in a more personal and digitally connected direction, set up a meeting with our fundraising strategists. We can discuss how you can create in with donors in ways that engage their passions and retain their interest.

Major Gifts + Giving Days = Win, even on #GivingTuesday

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Brian Gawor

Vice President for Research at Ruffalo Noel Levitz
Brian Gawor, CFRE, is a former annual fund and major gift professional who now focuses on research and benchmarking to drive fundraising strategy. He is also a doctoral student studying higher education giving.
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#GivingTuesday can be a catalyst for major givingHappy #GivingTuesday, fellow fundraisers! This year seems like it will be another record-setting event, with charities around the world receiving a ton of support as we move further into the holiday season.

A whole lot of this giving is boosted and amplified by major giving. In fact, in our recent study of 47 giving days totaling $37M in donations, we found that online giving drives the bulk of individual donations, but offline giving such as major gifts, challenges and matches made up over two-thirds of the total funds.

Why does this work? The first reason is that matches and challenges are a time-tested way to get people on the “bandwagon” and give them a sense that even though their gift is smaller, they are part of something bigger. Secondly, competitions between academic areas, groups of alumni, even states and regions “gamify” giving and just make it more exciting. Here are just a few examples from today’s #GivingTuesday of institutions using the RNL Giving Day Platform:

It takes two key things to make this effective donor motivation strategy work on a giving day:

  1. The right technology to offer the incentives and show donors a growing total.
  2. Strong relationships with your major and planned giving team who are most likely to find the big donors who can showcase a gift on your giving day.

As you plan for next year’s #GivingTuesday, or your special giving day, make both a priority.

We’ll be covering these key tactics, and how you can use giving days as a 365-day, full-team strategy, in our upcoming webinar on December 5. Register now to find out how to bring your giving day to the next level.

 

#GivingTuesday and giving days: free webinar

Friday update: major gift officers

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Brian Gawor

Vice President for Research at Ruffalo Noel Levitz
Brian Gawor, CFRE, is a former annual fund and major gift professional who now focuses on research and benchmarking to drive fundraising strategy. He is also a doctoral student studying higher education giving.
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Here are some great stories about maximizing results for major gift officers.

From around the web:

Spotlight: The best major gift officers

Tuesday, November 14th | 3pm ET

Colleges and universities are relying on their gift officer teams more than ever to fund their institution’s operation and growth. What are the best ways to navigate a more challenging fundraising environment to build relationships with major donors and planned giving prospects to book more big gifts?

The experts from Advancement Resources share the secrets of the most successful major gift officers and which skills they have in common in this upcoming webinar. Register today >>

Infographic: Digital Engagement

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Brian Gawor

Vice President for Research at Ruffalo Noel Levitz
Brian Gawor, CFRE, is a former annual fund and major gift professional who now focuses on research and benchmarking to drive fundraising strategy. He is also a doctoral student studying higher education giving.
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How are you engaging donors digitally? Interested in how your young alumni/young donor program compares? Check out our recently released survey report. It includes information about how many of your peers are using emerging tactics like crowdfunding, giving days, and targeted digital advertising to engage all of their donors.

Here are some highlights:

The survey tells us that digital engagement is highly valued by fundraisers for engaging new donors in particular–but we haven’t yet tapped its full potential.

Download the full report now to find out more.

We’re out to reinvent fundraising here at RNL, and if you would like to take your digital engagement to the next level with a platform of highly personalized engagement tools, drop us a line.

Friday update: speak, advancement leaders!

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Brian Gawor

Vice President for Research at Ruffalo Noel Levitz
Brian Gawor, CFRE, is a former annual fund and major gift professional who now focuses on research and benchmarking to drive fundraising strategy. He is also a doctoral student studying higher education giving.
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Here are some great stories about how fundraisers are doing — and thinking about, their jobs.

From around the web:

Spotlight: What Advancement Leaders Really Think

What is the real future of fundraising? How can colleges and universities meet the current challenges and future opportunities to increase participation, retain donors, and raise more money—all while increasing productivity, efficiency, and return on investment?

Join us for this free webinar on Tuesday, October 17 to discover the top goals for today’s advancement leaders and the best strategies for reaching them.

A new way to find major and planned giving donors (VIDEO)

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Brian Gawor

Vice President for Research at Ruffalo Noel Levitz
Brian Gawor, CFRE, is a former annual fund and major gift professional who now focuses on research and benchmarking to drive fundraising strategy. He is also a doctoral student studying higher education giving.
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Major and planned giving donors are the key to the future of your organization. But gift officers tell us that they don’t have the tools to spend maximum time with the best donors.

We think there’s a better way to find big givers, which is why our new suite of major and planned giving solutions focus on:

  • Going beyond wealth screening with a customized, predictive model using up to 30 variables to determine which donors in your pool are ready to give.
  • Warming up donors with communications that thank them and lay out the giving needs of your institution or organization.
  • A personalized conversation with a trained giving professional before your gift officer visits to discover the donor’s passion and readiness for your visit.
  • Immediate scheduling: you get appointments with these identified, ready and excited donors.

It’s a new way to identify major and planned giving donors, and it could more than double your results.

This 3-minute video lays out the donor identification and engagement challenge and the new RNL strategy to maximize your gift officer success:

Connect with more major and planned giving donors

Contact us today to talk about how this game-changing solution can take your engagement of major and  planned giving donors to the next level. One of our major and planned giving experts can discuss how you can identify donors who are ready to give now and streamline your major and planned giving process. Continue Reading »

Friday Update: Major and planned gift insights

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Brian Gawor

Vice President for Research at Ruffalo Noel Levitz
Brian Gawor, CFRE, is a former annual fund and major gift professional who now focuses on research and benchmarking to drive fundraising strategy. He is also a doctoral student studying higher education giving.
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The Friday Fundraising Update collects fundraising industry insights and success stories and delivers them to you each Friday from Ruffalo Noel Levitz.

This week, some great articles with major and planned gift insights about your work with big donors, plus a new RNL study about major and planned gift productivity.

From around the web:

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Spotlight: New survey on major and planned giving productivity

Speaking of major and planned gift insights, we’ve just completed one of the largest studies ever of major and planned giving officers to uncover key barriers to productivity. Fundraisers told us that their prospect pools are large and gift officer time is limited, wealth ratings are only moderately helpful, and key performance metrics aren’t well aligned with total productivity.

Download the research report today to see the full survey results and implications for your major and planned gift program.

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#GivingTuesday Live Blog – 2016

RNL Fundraising

RNL Fundraising

The Ruffalo Noel Levitz fundraising management team has decades of experience working with organizations to engage donors and improve results.
RNL Fundraising

Latest posts by RNL Fundraising (see all)

liveblogOur Giving Tuesday 2016 Live Blog is now complete. For the fifth annual #GivingTuesday, our team of fundraising experts and giving enthusiasts shared:

  • The best strategies for engaging donors on #GivingTuesday—and any giving day.
  • The coolest, most interesting ideas and developments we saw during the day
  • Our own giving passions as we made our #GivingTuesday gifts.

To find our more about strategies mentioned in these posts, drop us line to speak with a RNL consultant about our suite of customized giving solutions which can help take your giving program to the next level.

>> See the live blog posts here.

liveblog3If you see something you like, and want to find our more, drop us a line at ContactUs@RuffaloNL.com.

High Conversion Drives Digital Giving Day Success

Aneesa Memon

Aneesa Memon

Senior Product Manager at Ruffalo Noel Levitz
Aneesa came to Ruffalo Noel Levitz after years as a technology creator and senior executive focused on providing high quality end user experience. She has worked with hundreds of charities and institutions to produce technology-enabled giving solutions to engage 21st century donors.
Aneesa Memon

Latest posts by Aneesa Memon (see all)

Giving Days have really taken the fundraising industry by storm and as we get closer to this year’s #GivingTuesday, we’re getting questions about what makes up the best online days of giving. One key thing to consider is how likely people are to make a donation once you’ve attracted them to your site. This metric is what we refer to as conversion.

What is digital conversion?

Conversion is the act of a visitor who has come to a site fully completing a giving transaction. In the case of a Giving Day, it’s a visitor who actually makes an online gift after landing on the page.

How does RNL define conversion?

We define conversion rates as the rate of users who land on our Giving Day (or crowdfunding project) main page and then complete a donation. We start at interest and end with actual gifts.

conversion_funnel

Donor conversion rate really begins at initial interest.

Continue Reading »

Podcast: Value of New Donors in the Long Term

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Brian Gawor

Vice President for Research at Ruffalo Noel Levitz
Brian Gawor, CFRE, is a former annual fund and major gift professional who now focuses on research and benchmarking to drive fundraising strategy. He is also a doctoral student studying higher education giving.
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Acquiring new donors is important for any fundraising program. Encouraging new people to give every year is crucial. As fundraisers, new donor acquisition is usually not something we’re real excited about- in the first year it’s expensive, but we do it anyway.

Sean Shaikun, Director of Market Research, discussing value of new donors

Sean Shaikun, Director of Market Research

We wondered if these fundraiser assumptions are really true when you consider contributions over the long term. Do you really, when you consider long term donor value, lose money on new donors? Sean Shaikun,  Director of Market Research, recently embarked on a project to answer the question “Is donor acquisition really worth it?.” He looked into millions of donor records from 16 institutions who used our RNL360 analysis program to see what new donors 20 years ago actually did over two decades. Sean joins us in this podcast to unpack the results.

 

You can download the study results  and read more on the RNL blog. Continue Reading »

Increasing phonathon pledge fulfillment by making a better case for credit cards

Elaine Ezrapour

Elaine Ezrapour

Program Center Manager at Ruffalo Noel Levitz
Elaine Ezrapour was a caller, supervisor and apprentice manager at Binghamton University and then became program center manager at the University of Rochester in 2013.
Elaine Ezrapour

Capturing gifts immediately on credit cards is the best way to improve phonathon pledge fulfillment and dollar fulfillment rates. The higher the percentage of pledges completed on the phone, the more pledges and dollars your institution has in the door right now.

Below are 5 simple credit card tips that are easy to implement and will have lasting results for your phonathon pledge fulfillment:

1. Recruitment

Credit card success starts at recruitment. Present your candidates with the fact the job requires them to process credit cards, because by doing so, it sets the precedent for the job’s priorities. Below is a recent flyer I used, which mentions credit card processing as part of the job.

Start increasing phonathon fulfillment rates by emphasizing credit card processing in your caller recruitment

As you may notice, there is no indication of pledge cards in the advertisement. By doing so, we set the precedent for our preferred fulfillment practice – credit cards.

2. Interviews

In the past, I’ve blogged about 1:1 interviews and group interviews. Regardless of how you hold interviews, when reviewing the job description with your candidates, be sure to address credit cards. Explain how they are utilized and why they are the preferred method of gift processing. If you have callers read through a sample phonathon script during the interview, have it include credit card asks. Avoid discussing the option of sending donors pledge cards at this stage.

3. Training

Initial training:

After you’ve selected your candidates for hire, train them to be credit card champions! Spend considerable time reviewing the importance of gift fulfillment and best practices. Set the bar high in terms of their credit card percentages. Only after you review the process of accepting credit cards extensively should you introduce the notion of pledge cards.

Continue Reading »

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